Introduction

This Privacy Policy describes how Civic Calling Corporation ("Holly," "we," "our," or "us") collects, uses, and shares personal information in connection with our website at www.hollygov.com and our government HR platform (collectively, the "Service").

Holly is a government HR platform that empowers public sector HR professionals with AI-driven tools to modernize classification and compensation processes. Our software streamlines job description generation, provides data-informed salary benchmarking, and delivers comprehensive workforce analytics designed specifically for government entities. Our services are designed for business customers and government organizations, not for personal, family, or household purposes.

What Personal Information We Collect

Personal Information You Provide

• Account information: Email address, password, first and last name, job title, organization name, work phone number, and other information you add to your profile
• User-generated content: Documents, reports, job descriptions, compensation data, analytics requests, and other content you create or upload using our Service
• Communications: Information you provide when contacting our support team or participating in surveys and feedback requests
• Marketing information: Your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications
• Other information: Any other information you may provide while using the Service which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection

Information Collected Automatically

• Device and usage information: IP address, browser type and version, device type, operating system, pages visited, time spent on pages, click data, and referral URLs
• Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to understand Service usage and improve our offerings
• Email interaction data: Whether and when you opened our emails or clicked links within them

Third-Party Data Partners and Advertising

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To provide and operate the Service: Creating and managing your account, processing requests, delivering our HR platform features
• To communicate with you: Sending transactional emails, responding to inquiries, providing customer support
• For marketing purposes: Sending promotional communications about our services (with your consent where required)
• To improve our Service: Analyzing usage patterns, identifying bugs, developing new features, and ensuring security
• For legal compliance: Meeting our legal obligations, protecting our rights, and preventing fraud

Use of Artificial Intelligence

We leverage generative AI technologies to enhance our government HR platform services. These AI-powered tools are provided through third-party services, including OpenAI and Anthropic, and are designed for tasks including automated job description generation, compensation analysis and benchmarking, workforce analytics insights, and HR policy recommendations. To facilitate the use of AI, your personal information and user-generated content may be shared with and processed by our AI service providers. Your data may also be utilized in a process known as Retrieval Augmented Generation (RAG) to help address knowledge-intensive tasks, ensuring that the AI outputs are relevant and useful. This data is used exclusively for the purpose of providing and improving AI functions in the Service. We do not use your data to train AI models. Administrators may opt out of AI features as described below.

How We Share Your Personal Information

We may share your personal information:

• With service providers who help us operate our Service, such as cloud hosting providers, AI service providers, analytics providers, and customer support tools
• For business purposes such as mergers, acquisitions, or sales of our business or assets
• As required by law to comply with legal obligations, respond to legal requests, or protect our rights and the rights of others
• With your consent for any other purposes you explicitly approve

We do not sell your personal information to third parties for their marketing purposes.

Data Retention

We retain personal information as long as necessary to provide our services and fulfill the purposes outlined in this policy. When we no longer need personal information, we will delete it or anonymize it in accordance with our data retention practices.

Your Choices and Rights

Access and Update Your Information

You can review and update your account information by logging into your account settings. Contact us at support@hollygov.com if you need assistance.

Delete Your Information

You can delete certain content directly through the Service. To delete your account or request deletion of other information, contact us at support@hollygov.com.

Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any promotional email or by contacting us at support@hollygov.com. We will still send you important account-related communications.

Cookie Controls

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality. To opt out of third-party advertising cookies, visit https://app.retention.com/optout.

AI Features

Administrators can opt out of AI features by contacting the Holly team. Note that opting out may limit certain Service functionality.

State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, or other states with comprehensive privacy laws, you may have additional rights including:

• Right to know what personal information we collect and how we use it
• Right to access your personal information
• Right to correct inaccuracies in your personal information
• Right to delete your personal information
• Right to opt out of targeted advertising or sales of personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@hollygov.com.

Security

We implement appropriate technical and organizational safeguards to protect your personal information, including encryption, access controls, and security monitoring. However, no system is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the Service and update the "Effective Date" above. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:
‍
‍Email: support@hollygov.com

‍Mail:
Civic Calling Corporation
447 Broadway, 2nd Floor #1295
New York, NY 10013
United States